Everything you need to know about staying with us, booking directly, our properties and our property management service. If the answer is not here, just ask us directly.
Booking directly with us is the best option. Browse our available properties on the properties page, select your dates and complete the reservation online. You will receive a confirmation and check-in details by email. Alternatively, you can send us a WhatsApp message or fill in the contact form and we will confirm availability and send you a booking link directly.
Yes. When you book through Airbnb or Booking.com, they add a service fee of between 12 and 18 percent on top of the nightly rate. When you book directly with us, you pay the nightly rate and nothing else. On a two-week stay at £85 per night, that difference can add up to £150 or more. There is also no reason to use a platform for a property you can book directly — you get a better price and better communication by coming to us directly.
Our minimum stay is two nights across all properties. There is no maximum — we accommodate stays from two nights to several months.
Our cancellation policy is set out in our Terms and Conditions. In general, cancellations made more than 7 days before check-in receive a full refund. Cancellations within 7 days are subject to a fee. Because you are booking directly with us rather than through a platform, there is more flexibility to discuss changes. If your circumstances change, contact us as soon as possible and we will see what we can do.
Yes, subject to availability. Send us a WhatsApp message as early as possible and we will confirm whether the property is free for additional nights. Extensions are typically arranged the same day you ask.
Your security deposit is released 2 days after check-out following a satisfactory inspection of the property. Once released, it typically takes 3–5 working days for the funds to appear in your account, depending on your bank’s processing times.
All our properties use self check-in via a lockbox or key safe. You receive full access instructions — including the key code and exact location of the lockbox — 24 hours before your arrival date. There is no restriction on when you can arrive. The instructions are sent in advance so you can turn up at whatever time works for you without needing to coordinate with anyone.
Check-in is from 3:00 PM on your arrival date. Check-out is by 11:00 AM on your departure date. If you need an early check-in or late check-out, contact us in advance and we will do our best to accommodate depending on availability.
Contact us immediately via WhatsApp. We manage all properties directly so there is no third party to route your issue through. Send a message describing the problem and we will respond as quickly as possible — usually within the hour during business hours. For genuine emergencies out of hours, call us on the number provided in your check-in instructions.
Our standard policy is no pets. However, we consider requests on a case-by-case basis depending on the property and the type of pet. If you have a pet, please mention it when you enquire and we will let you know whether it can be accommodated.
Yes. We offer discounted nightly rates for stays of two weeks or more. For monthly stays we provide custom pricing. These rates are only available when you book directly with us — contact us with your dates and we will send a quote.
Yes. We can arrange multiple units across our portfolio for teams of any size. We coordinate access, manage all communication through a single point of contact and send one invoice for the group. Get in touch with the number of guests, your dates and location and we will work out what is available.
We send a standard VAT invoice showing the property address, stay dates, nightly rate, number of nights and the total including VAT. This format is accepted by most company expense systems. If your accounts department needs a specific format or additional information, let us know and we will do our best to accommodate.
Yes, this is something we can arrange for longer stays and regular corporate bookings. Contact us to discuss the payment terms and we will set up a suitable arrangement for your company.
All our properties include:
Specific amenities are listed on each property page. If you need to confirm a particular feature before booking, contact us and we will check for you.
Parking availability varies by property. Our Salford property (Quays House) includes private parking at no extra cost. Our Manchester and Oldham properties have street parking nearby, details of which are provided in the check-in instructions. If parking is important for your stay, check the individual property page or contact us before booking and we will confirm what is available.
Yes. All our properties have high-speed broadband that is fast enough for video calls, large file transfers and working remotely without issues. Each property also has a dedicated workspace — a proper desk and chair rather than a makeshift kitchen table setup.
Our fully managed service covers every aspect of operating a serviced accommodation property:
Property owners receive income and regular updates. We handle everything else.
We manage apartments and houses across Greater Manchester — primarily Manchester city centre, Salford and Oldham. We consider properties that meet our standards for space, condition and location. If you are unsure whether your property is suitable, contact us and we can discuss it.
We provide monthly income statements showing occupancy, total revenue and any costs or deductions for that period. Payments are made on a fixed monthly schedule. If you have specific reporting requirements, we can discuss what format works best for you.
The best place to start is the Corporate & Contractors page, which has more detail on our management service. You can also contact us directly via the contact page or WhatsApp and we will arrange a conversation to discuss your property.
Booking directly with us is the best option. Browse our available properties on the properties page, select your dates and complete the reservation online. You will receive a confirmation and check-in details by email. Alternatively, you can send us a WhatsApp message or fill in the contact form and we will confirm availability and send you a booking link directly.
Yes. When you book through Airbnb or Booking.com, they add a service fee of between 12 and 18 percent on top of the nightly rate. When you book directly with us, you pay the nightly rate and nothing else. On a two-week stay at £85 per night, that difference can add up to £150 or more. There is also no reason to use a platform for a property you can book directly — you get a better price and better communication by coming to us directly.
Our minimum stay is two nights across all properties. There is no maximum — we accommodate stays from two nights to several months.
Our cancellation policy is set out in our Terms and Conditions. In general, cancellations made more than 7 days before check-in receive a full refund. Cancellations within 7 days are subject to a fee. Because you are booking directly with us rather than through a platform, there is more flexibility to discuss changes. If your circumstances change, contact us as soon as possible and we will see what we can do.
Yes, subject to availability. Send us a WhatsApp message as early as possible and we will confirm whether the property is free for additional nights. Extensions are typically arranged the same day you ask.
All our properties use self check-in via a lockbox or key safe. You receive full access instructions — including the key code and exact location of the lockbox — 24 hours before your arrival date. There is no restriction on when you can arrive. The instructions are sent in advance so you can turn up at whatever time works for you without needing to coordinate with anyone.
Check-in is from 3:00 PM on your arrival date. Check-out is by 11:00 AM on your departure date. If you need an early check-in or late check-out, contact us in advance and we will do our best to accommodate depending on availability.
Contact us immediately via WhatsApp. We manage all properties directly so there is no third party to route your issue through. Send a message describing the problem and we will respond as quickly as possible — usually within the hour during business hours. For genuine emergencies out of hours, call us on the number provided in your check-in instructions.
Our standard policy is no pets. However, we consider requests on a case-by-case basis depending on the property and the type of pet. If you have a pet, please mention it when you enquire and we will let you know whether it can be accommodated.
Yes. Just request one when you book or at any point during your stay and we will send a VAT invoice the same day. This is one of the key reasons corporate guests and contractors book directly with us — platforms do not provide invoices in a format that works for company expenses systems.
Yes. We offer discounted nightly rates for stays of two weeks or more. For monthly stays we provide custom pricing. These rates are only available when you book directly with us — contact us with your dates and we will send a quote.
Yes. We can arrange multiple units across our portfolio for teams of any size. We coordinate access, manage all communication through a single point of contact and send one invoice for the group. Get in touch with the number of guests, your dates and location and we will work out what is available.
We send a standard VAT invoice showing the property address, stay dates, nightly rate, number of nights and the total including VAT. This format is accepted by most company expense systems. If your accounts department needs a specific format or additional information, let us know and we will do our best to accommodate.
Yes, this is something we can arrange for longer stays and regular corporate bookings. Contact us to discuss the payment terms and we will set up a suitable arrangement for your company.
All our properties include:
Specific amenities are listed on each property page. If you need to confirm a particular feature before booking, contact us and we will check for you.
Parking availability varies by property. Our Salford property (Quays House) includes private parking at no extra cost. Our Manchester and Oldham properties have street parking nearby, details of which are provided in the check-in instructions. If parking is important for your stay, check the individual property page or contact us before booking and we will confirm what is available.
Yes. All our properties have high-speed broadband that is fast enough for video calls, large file transfers and working remotely without issues. Each property also has a dedicated workspace — a proper desk and chair rather than a makeshift kitchen table setup.
Our fully managed service covers every aspect of operating a serviced accommodation property:
Property owners receive income and regular updates. We handle everything else.
We manage apartments and houses across Greater Manchester — primarily Manchester city centre, Salford and Oldham. We consider properties that meet our standards for space, condition and location. If you are unsure whether your property is suitable, contact us and we can discuss it.
We provide monthly income statements showing occupancy, total revenue and any costs or deductions for that period. Payments are made on a fixed monthly schedule. If you have specific reporting requirements, we can discuss what format works best for you.
The best place to start is the Corporate & Contractors page, which has more detail on our management service. You can also contact us directly via the contact page or WhatsApp and we will arrange a conversation to discuss your property.
