Last updated: 9 October 2026
These Terms & Conditions apply to bookings made directly with MV Stays for serviced accommodation in Manchester, Salford, Oldham and surrounding areas.
By making a booking with MV Stays, you confirm that you have read, understood and agreed to these Terms & Conditions.
1. About MV Stays
MV Stays provides fully equipped serviced accommodation for short stays, business trips, contractors and extended visits.
Our accommodation is professionally cleaned and maintained, and guest support is available throughout your stay.
Contact details:
Email: info@mvstays.co.uk
Phone: +44 7544 551734
These Terms & Conditions apply to bookings made directly with MV Stays. If you make a booking through a third-party booking platform, the terms and conditions of that platform may also apply.
2. Making a Booking
A booking is confirmed when MV Stays provides written confirmation of the reservation.
The person making the booking is responsible for ensuring that all information provided is accurate, including the guest’s name, number of guests and dates of stay.
Payment must be made in accordance with the payment instructions provided at the time of booking.
MV Stays reserves the right to decline or cancel a booking where information provided is inaccurate, incomplete or where the booking does not comply with these Terms & Conditions.
3. Prices and Payment
The total price for your stay will be confirmed at the time of booking.
For direct bookings, the advertised nightly rate includes the standard bills and amenities applicable to the accommodation unless otherwise stated at the time of booking.
Direct bookings do not include additional booking-platform fees.
Longer-stay rates may be available for guests staying for two weeks or more. These rates are subject to availability and will be confirmed by MV Stays.
Business guests may request an invoice where applicable.
All payments must be made in accordance with the payment terms communicated by MV Stays when the booking is made.
4. Length of Stay
MV Stays offers flexible accommodation ranging from short stays to longer-term accommodation, subject to availability.
The minimum stay may vary depending on the property, availability, season and booking conditions. The applicable minimum stay will be shown or confirmed at the time of booking.
5. Check-In and Check-Out
Check-in: From 3:00 PM
Check-out: By 10:00 AM
Check-in is normally self-service using a lockbox or another designated access system.
Access instructions will normally be sent approximately 24 hours before arrival, provided that all required booking and payment requirements have been completed.
Guests must leave the property by the stated check-out time unless a later check-out has been agreed with MV Stays in advance.
Unauthorised late check-outs may result in additional charges.
6. Guests and Occupancy
Only the number of guests stated in the booking may stay at the property.
The maximum occupancy for each property will be stated on the relevant property listing or confirmed during the booking process.
Guests must not exceed the permitted occupancy without prior agreement from MV Stays.
If the number of guests changes, you must contact MV Stays before the additional guest(s) arrive.
7. Use of the Property
The accommodation must be used responsibly and for its intended purpose.
Guests must:
- Treat the property, furniture, fixtures and equipment with reasonable care.
- Respect neighbours and surrounding properties.
- Keep noise to a reasonable level.
- Follow any property-specific instructions.
- Comply with applicable laws and regulations.
- Report significant damage or maintenance issues to MV Stays as soon as reasonably possible.
Guests must not use the property for any unlawful activity or activity that may cause damage, nuisance, disturbance or unreasonable inconvenience to MV Stays, neighbours or other guests.
8. Smoking
Smoking is not permitted inside any MV Stays accommodation.
Where smoking inside the property results in additional cleaning, damage or other reasonable costs, the guest may be responsible for those costs.
Guests should only smoke in permitted outdoor areas and must dispose of cigarette waste responsibly.
9. Pets
Pets are only permitted with prior agreement from MV Stays.
If you wish to bring a pet, please contact MV Stays before making your booking.
Permission may depend on the individual property and additional conditions or charges may apply.
Guests must not bring an unauthorised pet into the accommodation.
10. Parties, Events and Gatherings
Parties, events and large gatherings are not permitted unless they have been expressly agreed in writing by MV Stays in advance.
Guests must not engage in activities that create excessive noise, disturbance or nuisance to neighbours.
A breach of this section may result in the booking being terminated and may lead to additional charges for damage, cleaning or other reasonable costs.
11. Cancellations and Changes
Cancellation and booking-change terms may vary depending on the property, booking dates and rate selected.
The cancellation terms applicable to your booking will be communicated at the time of booking or included in your booking confirmation.
If you need to cancel or change your booking, please contact MV Stays as soon as possible.
Any refund will be subject to the cancellation terms applicable to your booking.
Where a booking has been made through a third-party booking platform, cancellation and amendment requests may need to be made through that platform and will be subject to its applicable policies.
12. Damage and Additional Charges
Guests are responsible for taking reasonable care of the accommodation and everything provided within it during their stay.
Guests must report accidental damage, breakages, defects or maintenance problems to MV Stays as soon as reasonably possible.
Guests may be responsible for reasonable costs resulting from:
- Damage to the property or its contents.
- Lost keys, access cards or other access devices.
- Missing items belonging to MV Stays.
- Excessive cleaning required after the stay.
- Smoking inside the property.
- Unauthorised pets.
- Unauthorised parties or events.
- Unauthorised additional guests.
- Any other unreasonable or deliberate damage caused during the stay.
MV Stays will consider the circumstances of each matter and will seek to apply reasonable charges based on the actual loss or cost incurred.
13. Security Deposits
Where a security deposit is required, the amount and payment arrangements will be communicated to the guest before or at the time of booking.
Where applicable, the security deposit may be used to cover eligible costs resulting from damage, loss, excessive cleaning or other breaches of these Terms & Conditions.
Any remaining balance of a security deposit will be returned in accordance with the applicable booking terms.
14. Property Maintenance and Issues
MV Stays aims to provide accommodation that is clean, maintained and suitable for the purpose described at the time of booking.
If you experience a maintenance or property issue during your stay, please contact MV Stays as soon as possible.
MV Stays will make reasonable efforts to investigate and resolve reported issues as quickly as reasonably practicable.
Guests should provide reasonable access to the property where access is required to carry out essential maintenance, repairs or safety checks. Where reasonably possible, MV Stays will provide advance notice.
15. Guest Support
MV Stays provides guest support during stays.
Guests can contact MV Stays using:
Email: info@mvstays.co.uk
Phone: +44 7544 551734
For urgent issues affecting the safety or security of guests or the property, guests should contact the appropriate emergency service where necessary and then notify MV Stays as soon as reasonably possible.
16. Personal Belongings
Guests are responsible for their own personal belongings and valuables during their stay.
MV Stays is not responsible for loss, theft or damage to guests’ personal belongings except where liability cannot legally be excluded.
Guests should ensure that valuable items are kept secure.
If you leave an item behind after checking out, please contact MV Stays as soon as possible.
Any arrangements and costs associated with returning lost property will be communicated to the guest where applicable.
17. Liability
MV Stays will take reasonable steps to provide accommodation that is suitable for the purpose described at the time of booking.
However, MV Stays cannot be held responsible for loss, damage, delay, inconvenience or interruption caused by circumstances beyond its reasonable control.
Guests are responsible for their own actions and for complying with these Terms & Conditions during their stay.
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under the laws of England and Wales.
18. Circumstances Beyond Our Control
MV Stays will not be responsible for failure or delay in providing accommodation or services where this results from circumstances beyond its reasonable control.
Such circumstances may include, but are not limited to:
- Severe weather.
- Natural disasters.
- Fire.
- Flood.
- Utility failures.
- Government restrictions.
- Changes in law.
- Industrial disputes.
- Emergency situations.
- Major building or infrastructure problems.
- Other events that could not reasonably have been anticipated or prevented.
Where such circumstances affect a booking, MV Stays will make reasonable efforts to communicate with affected guests and, where possible, provide an appropriate solution.
19. Privacy
MV Stays respects your privacy and handles personal information in accordance with its Privacy Policy.
For information about how personal data is collected, used and protected, please see our Privacy Policy:
20. Changes to These Terms
MV Stays may update these Terms & Conditions from time to time to reflect changes to its services, booking procedures or legal requirements.
The Terms & Conditions applicable to your booking will generally be those in effect at the time your booking is made, unless a change is required by law or otherwise applies to your booking.
The latest version will be published on the MV Stays website.
21. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any dispute arising from or relating to a booking or these Terms & Conditions will be dealt with in accordance with the applicable laws and courts of England and Wales.
22. Contact Us
If you have any questions about these Terms & Conditions, your booking or your stay, please contact us.
MV Stays
Email: info@mvstays.co.uk
Phone: +44 7544 551734
Website: https://mvstays.co.uk